We recently bought an item in our apartment and needed help with installation. They sent one of their guys to install, he told us that the item was faulty. Before we were able to pick up the item we had a yelling match with customer service… so we were not looking forward to going back to return it…. but we called and they told us to bring the item back… so we did….
On getting to the store, customer service told us we had to come back on Monday, that blah blah blah… We were not prepared to hear that… I went late to work on Friday to pick it up… my husband left work early to talk to customer service on Wednesday… so of course we began a screaming match…
Eventually they replaced the item with an even better item… we were glad… until installation time came and it was yet another battle, and the repair guy said once again that it was faulty. We were all tired and frustrated and were not looking forward to going back to the company and their nasty customer service…
Thankfully my husband had the wisdom to just call the company head, and he sent a new guy to install… they were able to trace the error, and found out that yes there was a manufacturing error, but there was a walkaround that it seems the first installation guy was not aware of…
I was so glad to finally have it fixed after almost two weeks, and I gave the new installer guy a small tip… but it was a fraction of what we would have given him if it had been fixed in the beginning… it wasn’t his fault, but he suffered for it…
It makes me think about what I will do as a person that may make the way smoother for my children, or may make the way worse for my children. Everything I do has consequences, not just for me and my immediate family, but for my generations… and to that I say… God help me! 
Eric Gjerde via Compfight
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